OFFICIAL RIDING168 DOCUMENT

Riding168 Privacy Policy – Malaysian Player Data Protection

Your privacy is our priority. This document transparently explains how riding168 collect, use, store, and protect the personal information of all our Malaysian members. We make no compromises on data security — and you have the right to know exactly what we do with your information.

Updated: January 2026

Riding168's Data Protection Commitment

Six core principles that shape how riding168 manages the privacy of every member in Malaysia

Bank-Grade 256-Bit SSL Encryption

All data transmitted between your device and riding168's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions. Your personal information and financial transaction details cannot be intercepted or read by any third party while in transit.

No Sale of Data to Third Parties

Riding168 has never and will never sell, rent, or share members' personal information with any third party for marketing or commercial purposes. Your data belongs to you — it is not a commodity to be sold. This is riding168's absolute commitment to all our Malaysian members.

Minimum Necessary Data Collection

Riding168 only collects information that is genuinely necessary to manage your account, process transactions, and meet legal requirements. We do not collect excessive or irrelevant data — data minimisation is a core principle of how we operate.

Full Control Is in Your Hands

As a riding168 member, you have the right to access, correct, download, or request the deletion of your personal data at any time. The process is straightforward and can be done through your account panel or by contacting the riding168 support team directly.

Secure and Limited Data Retention

Your personal data is stored on servers protected by layered firewalls, strict access controls, and round-the-clock security monitoring. Only riding168 staff who require access to perform their duties are permitted to view your data — and every access is automatically logged.

Personal Data Protection Act Compliance

Riding168 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We conduct regular audits of our privacy practices to ensure ongoing compliance with current legislation.

This Privacy Policy ("Policy") describes our privacy practices riding168 ("Platform", "we", or "riding168") in relation to the collection, use, disclosure, and protection of our members' personal information. This Policy applies to all users of the riding168 website and mobile application, regardless of whether you are a registered member or a visitor. By using the riding168 platform, you agree to the terms of this Privacy Policy. This Policy should be read together with Terms & Conditions and Responsible Gaming Policy us.

1Information We Collect from You

Riding168 collects your personal information from several sources when you interact with our platform. Below are the categories of information we collect and the context in which they are collected:

Data Category Sample Information How It Is Collected
Identity Data Full name, MyKad/passport number, date of birth, gender Account registration & KYC verification
Contact Data Malaysian phone number, email address, residential address Account Registration
Financial Data Payment methods (TNG eWallet, GrabPay, DuitNow, FPX), deposit & withdrawal history in MYR Financial Transactions
Activity Data Betting history, sports preferences (football, badminton, e-sports), games played, session duration Platform usage
Technical Data IP address, device type, browser type, operating system, access logs Automatically upon use
Communication Data Support chat records, emails to our team, user feedback Customer support interactions

Riding168 does not collect or process sensitive data categories such as medical information, religious beliefs, political views, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

2How We Use Your Information

Riding168 uses the personal information we collect solely for lawful and necessary purposes in operating our betting platform for players in Malaysia. We do not use your data for any purpose beyond this scope without your explicit consent.

  • Account Management: To register, verify, and manage your riding168 account, including processing login requests, password resets, and profile updates.
  • Financial Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to securely and promptly process your winnings withdrawals in Malaysian Ringgit (RM).
  • Betting Services Provision: To allow you to access all betting categories and games on riding168, view the latest odds, and have all bets settled correctly.
  • Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, account abuse, and any other security threats to the riding168 platform and its members.
  • Legal Compliance (KYC/AML): To fulfil legal obligations related to Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance, as required of all online financial platforms.
  • Customer Support: To effectively handle your enquiries, complaints, and support requests — including verifying your identity when you contact our support team.
  • Responsible Gaming: To monitor usage patterns and identify members who may need responsible gambling support, as well as to enforce the limits you have set for yourself.
  • Platform Improvements: To analyse usage patterns on an aggregate (not individual) basis in order to improve the performance, user experience, and product offerings of riding168.
  • Service Communications: To send you important notifications relating to your account, such as transaction confirmations, changes to terms, and security alerts — not for marketing purposes unless you have given separate consent.

Purpose Limitation Principle: riding168 will not use your data for any purpose beyond those stated above without first notifying you and, where required, obtaining your fresh consent. This is our commitment to the principle of purpose limitation in data protection.

3Legal Basis for Data Processing

Riding168 processes your personal information on valid legal grounds as provided under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation. The basis we rely on depends on the type of processing carried out:

  • Contract Performance: Processing necessary to fulfil our agreement with you — including account management, bet processing, and payments in MYR. This is the primary basis for most of our processing activities.
  • Legal Obligation: Processing necessary to comply with applicable Malaysian law, including KYC and AML requirements and financial reporting obligations mandated by the relevant authorities.
  • Legitimate Interests: Processing for the purposes of fraud prevention, platform security, and service improvement, where our interests do not override your rights and freedoms.
  • Consent: For certain activities such as optional marketing communications, we will obtain your explicit consent, and you have the right to withdraw that consent at any time.

4Data Sharing and Disclosure

Riding168 does not sell your personal information to any third party. However, in the course of operating our platform, there are limited situations where we may share your data with trusted parties:

  • Payment Service Providers: Transaction details are shared with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and banks offering FPX services, solely for the purpose of processing your financial transactions in RM.
  • Technology and Software Providers: Technical service providers who assist in operating the riding168 platform infrastructure — all are subject to strict data protection agreements and are granted access only to the minimum data necessary.
  • Statutory Authorities: Riding168 will disclose information to regulatory authorities, law enforcement, or courts when required to do so by Malaysian law or a valid court order.
  • Fraud Prevention: In cases involving suspected fraud, money laundering, or financial crime, riding168 reserves the right to share relevant information with the appropriate authorities for investigation purposes.

Our Guarantee: All third parties that receive data from riding168 are required to use that data solely for the specified purpose and must adhere to data protection standards equivalent to or higher than those of riding168. We do not permit any third party to use your data for their own marketing purposes.

5Data Security and Protection Measures

Riding168 takes data security extremely seriously. We continuously invest in security infrastructure and implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, destruction, or unlawful disclosure.

Key security measures implemented by riding168 including:

  • 256-bit SSL/TLS encryption for all data in transit between your browser/app and riding168's servers
  • Sensitive data encrypted at rest — payment and identity information is stored in encrypted form
  • Two-factor authentication (2FA) is available on all accounts as an added layer of protection
  • Multi-layered firewall and intrusion detection system (IDS) monitoring network traffic 24/7
  • Strict access controls — only staff who require access for specific duties are permitted
  • Complete audit logs for all access to and modifications of personal data
  • Regular penetration testing conducted by independent cybersecurity experts
  • Mandatory data security awareness training for all riding168 staff who handle personal data
  • A comprehensive data incident response plan to address any breaches swiftly

Breach Notification: In the event of a data breach affecting your personal information, riding168 is committed to notifying you within the timeframe required by applicable Malaysian law, along with details of the nature of the breach and the steps we are taking to address it.

6Data Retention Period

Riding168 retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

Data Type Retention Period Reason
Active Account Data For the duration of the active account Required for account operations
Financial Transaction Records 7 years after the transaction Malaysia's financial legal obligations
KYC Documents 5 years after account closure Legal AML/KYC requirements
Support Communication Logs 3 years Dispute Resolution
Technical Data (Access Logs) 12 months Security and fraud detection
Marketing Data (if consented) Until you withdraw consent Based on your consent

Once your account is closed, riding168 will retain the minimum records necessary for legal and accountability purposes. Data that is no longer required will be securely deleted using methods recognised by the information security industry.

7Cookies and Tracking Technologies

Riding168 uses cookies and similar tracking technologies on our website and mobile app to enhance the user experience, ensure the platform functions correctly, and analyse usage patterns on an aggregate basis. The following are the types of cookies we use:

  • Essential Cookies (Required): These cookies are required for the basic functionality of the riding168 platform, such as login session authentication, account security, and language preferences. Without them, the platform will not function properly and they cannot be disabled.
  • Performance Cookies: Helping riding168 understand how players use our platform — which pages are visited most frequently, where users encounter difficulties, and how the overall platform performance can be improved. All data is collected in aggregate and anonymised form.
  • Functional Cookies: Saving your preferences and settings — such as displayed odds, time format, and display options — so you do not need to reconfigure them each time you log in.
  • Analytics Cookies: Used to analyse usage patterns internally for product improvement. riding168 does not use third-party cookies for retargeting purposes.

Cookie status by type:

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the riding168 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

8Your Personal Data Rights

As a valued riding168 member, you have the following rights regarding the personal information we hold about you. Riding168 is committed to honouring and facilitating the exercise of these rights promptly and free of charge:

Right 01
Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a readable format within 14 days of your request.

Right 02
Right to Rectification

If any information we hold about you is inaccurate or incomplete, you have the right to request immediate correction. Much of your profile information can be updated directly through your account.

Right 03
Right to Erasure

You may request the deletion of your personal data under certain circumstances. Please note that some data must be retained to meet legal obligations — we will clarify what can and cannot be deleted.

Right 04
Right to Restriction of Processing

You have the right to request that riding168 restrict the processing of your data in certain circumstances — for example, while you are disputing the accuracy of your data or objecting to a particular type of processing.

Right 05
Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform, where applicable and technically feasible.

Right 06
Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. For other types of processing, your objection will be assessed against the legitimate interests involved.

How to Exercise Your Rights: To exercise any of the above rights, contact the riding168 privacy team at support@riding168.click stating the right you wish to exercise and the relevant details. We will respond within 14 business days and may require identity verification before processing your request to protect your security.

9Children's Privacy and Protection of Minors

Riding168 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from children or anyone under the age of 18.

If we discover that we have collected information from anyone under the age of 18, we will take immediate steps to delete that information and close the account in question. If you are aware that someone under the age of 18 has registered an account on riding168, please notify us immediately at support@riding168.click.

Minor Protection Commitment: Riding168 employs a range of technical mechanisms and manual procedures to prevent underage access, including age verification during registration and periodic KYC checks. Child protection is our absolute top priority.

10Amendments to This Privacy Policy

Riding168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or the expansion of platform services. We will notify you of any material changes through:

  • In-platform notifications on riding168 when you are logged in
  • Email to the address registered in your account at least seven days before the changes take effect
  • Updates to the "Last Updated" date at the top of this document

Your continued use of the riding168 platform after the effective date of any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before those changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how riding168 protects your personal information.

11Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how riding168 handles your personal information, please do not hesitate to reach out. We are here to help and welcome all feedback on our privacy practices.

You may contact our privacy team riding168 through the following channels:

  • Email: support@riding168.click — for data privacy enquiries, subject access requests, and privacy complaints
  • Live Chat: Available 24/7 in Bahasa Malaysia within the riding168 platform for general enquiries and immediate support

We are committed to responding to all privacy-related enquiries within four hours on business days and within 24 hours on weekends and Malaysian public holidays. For formal data subject rights requests, our response period is up to 14 working days in accordance with applicable law.

Complaints to Authorities: If you are not satisfied with how riding168 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in Malaysia.

Your Rights

Your Data, Your Control

Riding168 believes that control over personal data should rest with the player — not the platform. That is why we provide easy access to all your privacy rights directly from your account control panel or through our support team.

You do not need to navigate a complicated process or wait weeks to exercise your privacy rights at riding168. We understand that trust is built through action — and giving players genuine control over their own data is part of our commitment to the Malaysian community on our platform.

  • Access to personal data within 14 days
  • Prompt correction of information through the account panel
  • Data deletion requests are processed free of charge
  • Withdraw consent at any time
  • Marketing objections take effect immediately
  • 24/7 privacy support in Bahasa Malaysia

Download Your Data

Request a complete copy of all personal data we hold about you in a readable format. This process is free of charge and completed within 14 working days.

Delete Account and Data

Close your account and request deletion of personal data that does not need to be retained for legal obligations. Contact our support team to initiate this process.

Manage Communication Preferences

Control the types of communications you receive from riding168. Unsubscribe from marketing communications with ease — important service notifications will still be sent to keep your account secure.

Privacy Complaints Handled Seriously

If you have concerns about how we handle your data, please contact us — every complaint is investigated by our team and you will receive a written response within the stipulated timeframe.

This Privacy Policy Is to Be Read Alongside Other Documents

Riding168's Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy which together form the complete agreement between you and riding168 regarding your use of the platform and the management of your data.

Ready to Join a Platform That Protects Your Privacy?

Riding168 is more than just Malaysia's premier Sports Betting and casino platform — we are a platform built on trust and privacy. Register today and experience the difference for yourself.

FAQ – riding168 Privacy Policy

Answers to frequently asked questions about privacy and data protection at riding168

Absolutely not. riding168 has never and will never sell, rent, or share members' personal information with any third party for marketing or commercial purposes. Your data is only shared in very limited situations — with Malaysian payment service providers (Touch 'n Go, GrabPay, DuitNow, FPX, and others) to process your transactions, with technical service providers bound by strict confidentiality agreements, or with authorities when required by Malaysian law. We do not permit any third party to use your data for their own purposes.

To request a copy of your personal data, send an email to support@riding168.click with "Data Access Request" as the subject line. Include your riding168 account username and registered phone number for identity verification purposes. Riding168 will process your request within 14 working days and provide the data in a readable format. This process is free of charge and you may make this request at any time without needing to provide a reason.

After an account is closed, riding168 retains data according to its type. Financial transaction records in MYR are kept for seven years to comply with Malaysia's financial legal obligations. KYC (identity verification) documents are retained for five years after account closure in accordance with AML requirements. Support communication logs are stored for three years for dispute resolution purposes. Technical data such as access logs are deleted after 12 months. All data no longer required for legal purposes is securely deleted using industry-recognised methods.

riding168 has a comprehensive data incident response plan in place. In the event of a data breach that may affect your personal information, we are committed to notifying you within the timeframe stipulated by Malaysia's Personal Data Protection Act 2010. The notification will include details on the nature of the breach, the type of data affected, the steps we have taken to address it, and what you can do to protect yourself. We will also report the breach to the relevant authorities as required by law.

Yes, you have the right to request the deletion of your personal data — this is known as the "right to be forgotten". Contact our privacy team at support@riding168.click with this request. Riding168 will process your request and delete all data that can be removed. Please be aware that certain data must be retained under Malaysian law — for example, financial transaction records must be kept for seven years for audit and AML compliance purposes. We will provide a detailed explanation of which data can be deleted immediately and which must be retained, along with the reasons.
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